What is your free shipping threshold?
CAD70 for Canadian shipping addresses and CAD90 for US shipping addresses
Free Shipping Policy
Free shipping is valid on orders of CAD$200 or more before tax.
We use Canada Post.
Please contact our customer service for pick up date and address if you want to pick up the orders in Surrey, BC.
How long does shipping take?
1-2 days for BC address, 2-5 days for other parts of Canada and US.
How much does shipping cost?
The range of shipping rate is from $15 to free depends on login in status and order value.
Where can we ship to?
We ship to both Canadian and US addresses.
How do I track my order?
You can track the order under My orders.
Remote locations excluded from free shipping
Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year.
Refused Shipment / Undeliverable Package
If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.
What can be returned and what can not
Items returned for satisfaction reasons must be in resalable condition. Resalable condition means products are unused.For hygiene reasons, items such as drinkware (mugs, water bottle) are not eligible for returns or exchanges unless they are unused and...
Return Policy (Normal / holiday)
You have 14 calendar days to return an item from the date you received it.
Once we receive your item, a refund is initiated immediately.
How to return items?
You can request return/ refund under My Orders.
We accept credit and debit cards (Visa, Mastercard, American Express, Discover and Diners, China UnionPay, JCB, Cartes Bancaires, Interac), Paypal and Alipay.
What is order processing time?
One business day to process the branded items, and the process time for personalized order varies depends on order quantity.
How can I cancel an order?
If your order is still processing, we may be able to cancel it. Contact customer service to find out. If it’s been shipped or is complete, it’s too late to cancel, but you can easily return it after you receive.
Customer Service Channels
Contact Form, Email, Phone, Live Chat and WeChat
You can reach us via contact form, live chat, Email, phone and WeChat.
Is it safe to enter credit / debit information on your website?
We use strip and paypal payment system, which means we don’t save the information of payment method.
What is the warranty for the branded items?
Giraffy Co. complies the warranty of original brand.
What is the warranty for the customized / personalized products?
Giraffy Co. provides 6 months warranty againsts manufacture's defects.
How to apply for the discount coupon?
Please enter coupon code when you at the shopping cart before check out.
Can I get discount back if I return the items applied for discount?
Unfortunately, discount code is for one-time use only. The returned amount is the paid amount.
Are you legit?
Are you legit?
Yes, we are legit. Please contact customer service for details if you have any concerns.