Frequently Asked Questions
What can be personalized？
All products that is in the personalizable category can be personalized. For items that are not in the category, please contact us for more information.
What is the pricing for custom products?
Pricing depends on method, product, content, and quantity; refer to pricing section or chat with us. Simple content has a fixed rate; consult for special or complex designs.
Do I get discount if I do bulk order?
Yes, if you order 5 or more, you will get discounts. If you register as a business, you have 10% off on your entire order.
How long does it take to personalize?
Usually 1-2 business days (holiday season may take a bit longer). 1 business day for design and confirmation and 1 business day to process.
How do I get the design？
After ordering, you'll receive design options; customize engraving details or foil stamping and please email images to info@giraffyco.com for guidance.
What will the product look like after being personalized?
Please check our gallery below. Or contact us at info@giraffyco.com to get the pictures.
What is the return/refund policy of the personalized products?
Personalized products are non-returnable/refundable. For quality issues, exchanges may be offered depending on brand warranties.
Will the product warranty been affected?
Warranty varies by brand; personalized products may not be covered.Please reach out to us if there is a product quality issue.
Can you make customized gold stamp patterns (company logo/monochrome patterns) other than the characters, numbers, and the symbols?
We offer custom CNC-machined copper stamp molds. Contact us for details.
